Claims must be filed within 40 hours of parcel delivery; otherwise, the claim will not be accepted.
We offer a 7-day return policy from the day your order is received. All items must be returned in their original condition, unopened. Any items that are returned in a condition that is not resell able will not be eligible for a refund or exchange. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 03038332008.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return questions at 03038332008.
Claims must be filed within 40 hours of parcel delivery; otherwise, the claim will not be accepted.
Delivery Charges will not be refunded.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 03038332008 – support@nexgenmart.pk