We confirm each order via call/sms or WhatsApp from our Customer Service Representative if you are a new customer.
At Nexgenmart, we strive to provide efficient and reliable shipping services to ensure your orders reach you promptly. We offer various shipping methods to accommodate your preferences:
Standard Shipping: Orders shipped via standard shipping typically arrive within 5-7 business days from the date of purchase.
Expedited Shipping: For customers who require their orders sooner, we offer expedited shipping options with delivery within 2-3 business days.
Same-Day Delivery (Available in Select Locations): In eligible areas, we provide same-day delivery for orders placed before the specified cutoff time. Please check availability during checkout.
Shipping Rates
Shipping rates are calculated based on factors such as order weight, shipping method selected, and delivery destination. We strive to keep our shipping rates competitive and transparent. During the checkout process, you will be provided with an accurate shipping cost before completing your purchase.
Order Processing Time
Orders are typically processed within 1-2 business days from the date of purchase. Please note that orders placed on weekends or holidays will be processed on the following business day. Once your order has been processed and shipped, you will receive a confirmation email containing tracking information to monitor the status of your shipment.
Shipping Delays
While we make every effort to ensure timely delivery of all orders, please note that unforeseen circumstances such as weather conditions, carrier delays, or other factors beyond our control may occasionally cause delays in shipping. In such cases, we will notify you promptly and work to resolve any issues to the best of our ability.
Customer Support
If you have any questions or concerns regarding your order or shipping, our customer support team is here to assist you. You can reach us via email at support@nexgenmart.pk or by phone at +92-3038332008 during our business hours.
Returns and Exchanges
Please refer to our Returns and Exchanges Policy for information regarding returns, exchanges, and refunds.
Thank you for choosing Nexgenmart for your needs. We appreciate your business and look forward to serving you!